KNOWTECH LLC teams create original and memorable experiences
so that players can have fun, interact with others and take pleasure through our
games, applications, websites and online services (collectively hereinafter
referred to as our “Services”).We collect your personal data so that you can
benefit from our Services and we make it our duty to adhere to the rules of the
game!This privacy policy is designed to help you understand how your data is
used, inform you of your rights and how to exercise your rights.
Now the website is owned and operated by KNOWTECH LLC (501 W Mulberry St
Princeton, IN 47670 US)
GOVERNING LAW- These Terms of Service and any separate agreements
whereby we provide you Services shall be governed by and construed in accordance
with the USA/CA/UK/AU laws.
“Personal Data” (or “Data”), is all information that identifies you:either
directly, for example, your last name, first name, email address or telephone
number;or indirectly, for example your account ID, IP address, cookie identifier
or game data.
For more information about the Data that KNOWTECH LLC
collects, go to Section 3 “When does KNOWTECH LLC collect your Data
and for what purpose?”.
The age at which minors can create a KNOWTECH LLC account or have access to some of our Services depends on the personal data protection laws of each country. For more information, please see the article on the access and terms specific to minors in our Terms of Use of the KNOWTECH LLC Services.
We collect your data in the following circumstances:
a) Account Creation: When you create a KNOWTECH LLC
account, we collect your username, password, email address, date of
birth, and country. Some data, such as your username, may be publicly visible to
allow others to find you. You can manage newsletter subscriptions at any time
via your account settings. Even if you unsubscribe, you will still receive
essential account-related emails (e.g., password recovery).
b) Social Login: When you sign in using a social login
or third-party credentials (e.g., Facebook, Twitch), we collect the data you
have agreed to share from these platforms.
c) Purchases: When you make a purchase, we collect data
such as your name, address, email, country, payment information, and purchase
history. This data is shared with our partners responsible for processing
payments and delivering your purchases.
d) Use of Games and Services: We collect gameplay data
(e.g., levels, rewards, statistics, bug reports), login and browsing data (e.g.,
visited pages, device identifier, IP address), and information on your device's
operating system and browser. We may use cookies and other technologies to
gather this data, and our partners may set their own cookies, subject to their
privacy policies. You can manage or refuse cookies via your browser or our
Cookies page.
e) Console Games: When you play our games on a console,
we collect data such as your age, country, username, and email address.
Additionally, we receive data from console manufacturers, including console
identifiers and gameplay information.
f) Player Interactions: We collect your username, IP
address, date, and time when you interact with other players (e.g., through
forums or chat rooms). The content of your messages is stored to ensure a secure
environment.
g) Personalized Ads and Content: We collect data such
as your age, gender, advertisement interactions, and device information to
deliver personalized advertisements and content. This data may be combined with
information from our partners and market research. You can manage or withdraw
consent for personalized ads in your account settings.
h) Contests and Surveys: When you participate in a
contest or survey, we collect your name, date of birth, and contact details to
administer the event, send promotional offers, or conduct internal statistical
analysis.
i) Customer Support: If you contact us through the
Customer Support portal or social media, we collect data such as your name,
username, email, date of birth, and console/game identifiers. This data is used
to respond to your inquiries appropriately.
j) Non-Compliance with Rules: If you violate our Terms
of Use or codes of conduct (e.g., inappropriate behavior, cheating), we may
collect data such as your account ID, IP address, device identifier, and chat
history. This data is retained for the necessary period to apply sanctions.
Unless the law specifies a different retention period, KNOWTECH LLC
will only keep your Data for the time strictly necessary to carry out the
operations for which said Data has been collected by KNOWTECH LLC.
For example, we will keep the Data associated with your Account until
the closure of the Account. In some cases, the Data may be kept for a longer
period such as when it is needed for us to apply a sanction.
We may share your Data with:
· The technical service providers involved in the
supply of the Services (for example, product delivery, promotion of the
Services, to act against inappropriate conduct, cheating and toxic behavior). As
subcontractors, these service providers are under the same obligations as
KNOWTECH LLC to comply with applicable personal data protection laws.
· The partners who use your Data to provide you with
personalized advertisements or Personalized Content.
· To consult a list of KNOWTECH LLC's
partners, please see the Cookies page.
· To opt out of the sharing of your Data, please
Section 6 “What are your rights and how do you exercise your rights”, then to
the paragraph “Give and withdraw your consent”.
· Other companies, only in the event of transfer of
KNOWTECH LLC's activities.
· Administrative or judicial authorities, to verify the
proper use of the Data by KNOWTECH LLC or for the purposes of an
investigation, in compliance with applicable law. KNOWTECH LLC always
verifies the legitimacy of the request.
· In such cases, your Data may be transferred to
countries located outside of the European Union who provide an equivalent level
of protection. In the event of transfer to other countries, the protection of
your Data is especially ensured by the signature of standard contractual clauses
approved by the European Commission.
You have several rights regarding your data with KNOWTECH LLC:
· Access & Data Portability: You can request, view, and
transfer a copy of your account data via the "Privacy and Communication" section
in Account management. Note that data related to sanctions will not be
accessible to preserve enforcement.
· Correction (Right to Rectification): You can update
or correct inaccurate data in the "Account Information" section of Account
management.
· Withdraw Consent (Right to Object): Manage or
withdraw consent for newsletters, ads, or data sharing via the "Privacy and
Communication" section, the Cookies page, mobile privacy settings, or device
settings.
· Delete Your Account (Right to Erasure): Request
account deletion in the "Account Information" section. Sanction-related data
will be retained for enforcement purposes.
· Limit Data Use (Right to Restrict Processing): You
can request restricted use of your data during processing by contacting Customer
Support.
For more details or if you don't have an account, contact Customer
Support at [email protected]. If you're dissatisfied, you can file a
complaint with your country's regulatory authority.
We can use your Data in one of the following circumstances:
· The existence of a contract between you and KNOWTECH
LLC to provide you with Services. You enter into this contract with
KNOWTECH LLC by accepting the Terms of Use.
· KNOWTECH LLC's legitimate interest (or
reasonable expectations of users), to offer you the best possible user
experience, such as to ensure the security of the Services, moderate the
community, respond to your requests and questions, or to send you newsletters.
· Your consent to offer you advertisements, products,
services or personalized content depending on your user profile.
KNOWTECH LLC is entitled to change this policy at any time.
We will inform you of the material updates and recommend that you consult this
policy regularly or contact us if you have any questions. Using our Services
following such a change means that you accept any changes.
Local contacts：United States
Attention: KNOWTECH LLC
Address: 501 W Mulberry St Princeton, IN 47670 US
Email: [email protected]
We are committed to providing a high-quality and delightful gaming experience for players worldwide, allowing each user to find joy and entertainment in our games.